Privacy Policy

1. Information We Collect

We collect only the information necessary to operate, secure, and improve the BlockGram platform.

Information You Provide

• Telegram identifiers (such as Telegram user ID and username) required to interact with the BlockGram bot
• Support communications, including messages you send to our official support channels

Automatically Collected Information

• Technical data: device type, operating system, IP address, approximate location (city or region level), and language settings
• Usage data: timestamps, feature usage, transaction flow states, error logs, and performance metrics

Blockchain Data

• Public blockchain information, such as wallet addresses, transaction hashes, token types, and network identifiers
• (Note: blockchain data is public by design and not controlled by BlockGram)

What We Do NOT Collect

• Private keys or seed phrases
• Biometric data
• Passwords unrelated to Telegram
• Precise location data
• Financial credentials such as bank account or card details

2. How We Use Your Information

We use collected information strictly to:

• Operate and maintain BlockGram's Services
• Process and display transaction status inside chat
• Power AI-assisted intent interpretation and automation
• Improve usability, reliability, and performance
• Detect, prevent, and address technical issues
• Respond to user inquiries and support requests
• Comply with legal and regulatory obligations

BlockGram does not sell user data, does not run ads, and does not profile users for marketing purposes.

3. AI Processing and Automation

BlockGram uses artificial intelligence to interpret user intent and assist with transaction workflows.

• Chat inputs may be processed temporarily by AI systems to execute requested actions
• AI outputs are assistive, not authoritative
• AI processing does not grant BlockGram custody or control over user assets
• Training and improvement processes use aggregated and anonymized data only, where applicable

Users remain fully responsible for confirming actions before execution.

4. Cookies and Local Storage

BlockGram may use limited cookies or local storage technologies on related web interfaces to:

• Maintain session state
• Improve reliability and security
• Analyze anonymous usage patterns

You can disable cookies via your browser settings, though some functionality may be affected.

5. Third-Party Services

BlockGram integrates with third-party services necessary for operation, including:

• Telegram (messaging infrastructure and identity layer)
• Blockchain networks and node providers
• Decentralized storage or indexing services
• Analytics and monitoring tools (privacy-focused and limited in scope)

These third parties operate under their own privacy policies. BlockGram is not responsible for their data practices.

6. Data Security

We implement strong security measures to protect user data, including:

• End-to-end encryption for sensitive payloads
• Encrypted storage for off-chain data
• Secure key handling using hardware-backed protection where available
• Access controls, monitoring, and regular security reviews

Despite these measures, no system can be guaranteed to be completely secure. Users acknowledge and accept this risk.

7. Data Retention

We retain data only for as long as necessary to:

• Provide core functionality
• Maintain system integrity and auditability
• Comply with legal obligations

Users may request deletion of applicable off-chain data by contacting us. Blockchain data cannot be deleted due to the immutable nature of public ledgers.

8. Your Rights

Depending on your jurisdiction, you may have rights including:

• Accessing personal data we hold about you
• Requesting correction or deletion of off-chain data
• Objecting to or limiting certain processing activities
• Requesting transfer of your personal data
• Withdrawing consent at any time
• Filing a complaint with a data protection authority

To exercise these rights, contact us at the email listed below.

9. Children's Privacy

BlockGram is not intended for individuals under the age of 13 (or 16 where required by local law). We do not knowingly collect personal data from minors. If such data is identified, it will be deleted promptly.

10. International Data Transfers

BlockGram operates globally. Your information may be processed or stored in jurisdictions where we or our service providers operate. These regions may have different data protection standards than your local laws.

11. Changes to This Policy

We may update our privacy policy from time to time. Any changes will be posted with an updated effective date. Continued use of BlockGram after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: privacy@blockgram.to